Terms of Service / Uslovi korišćenja

Pristupanjem, registracijom ili korišćenjem platforme napravi.site potvrđujete da ste pročitali, razumeli i prihvatili ove Uslove korišćenja, kao i Politiku privatnosti i GDPR dokument koji su sastavni deo ovog ugovora.

Korisnik koji koristi Platformu u ime pravnog lica garantuje da ima ovlašćenje da to pravno lice obaveže ovim Uslovima.

napravi.site je multi-tenant SaaS platforma koja korisnicima pruža:

• Kreiranje i upravljanje sopstvenim brendiranim veb-sajtom
• CMS (sistem za upravljanje sadržajem) za vesti, kategorije i galerije
• Sistem rezervacija i zakazivanja termina
• E-commerce funkcionalnosti (korpa, porudžbine, plaćanja)
• Objavljivanje sadržaja na društvenim mrežama (Instagram, LinkedIn)
• SMS notifikacije putem BulkGate API-ja
• Podršku za prilagođene domene sa SSL sertifikatima
• Upload i upravljanje medijima putem Cloudinary-ja
• Višejezičnu podršku i prevode putem OpenAI API-ja

Za korišćenje Platforme potrebna je registracija. Korisnik se obavezuje da:

• Navede tačne, potpune i ažurne podatke pri registraciji
• Čuva poverljivost lozinke i pristupnih podataka
• Odmah obavesti Operatora o bilo kakvom neovlašćenom pristupu nalogu
• Ne deli nalog sa trećim licima bez odobrenja Operatora
• Ne kreira više naloga radi zaobilaženja ograničenja ili zabrana

Platforma se naplaćuje putem pretplatnih planova procesiranih kroz Stripe payment gateway.

Korisnik se obavezuje da neće koristiti Platformu za:

• Objavljivanje nezakonitog, uvredljivog, diskriminatornog ili lažnog sadržaja
• Kršenje autorskih prava ili prava intelektualne svojine trećih lica
• Spam, phishing ili druge oblike zloupotrebe
• Distribuiranje malicioznog softvera, virusa ili štetnog koda
• Automatizovano skrejpovanje ili DDoS napade
• Zaobilaženje sigurnosnih mehanizama ili neovlašćeni pristup
• Lažno predstavljanje drugog identiteta
• Aktivnosti koje krše zakone Srbije ili EU
• Seksualno eksplicitni, nasilni ili sadržaj koji podstiče mržnju
• Prodaju zabranjenih supstanci, oružja ili ilegalnih usluga

Korisnik je isključivo odgovoran za sav sadržaj koji objavi putem Platforme. Operator ne vrši uređivačku kontrolu nad korisničkim sadržajem.

• Korisnik garantuje da ima prava na objavljeni sadržaj
• Korisnik oslobađa Operatora od odgovornosti za sadržaj koji objavi
• Operator zadržava pravo da ukloni sadržaj koji krši ove Uslove
• Operator nije obavezan da čuva backup korisničkog sadržaja

Platforma napravi.site, uključujući dizajn, kod, algoritme i brend elemente su vlasništvo Operatora.

• Korisnik nema pravo da kopira, modifikuje ili prodaje softver Platforme
• Korisnik nema pravo na reverzni inžinjering platforme
• Korisnik zadržava prava na sopstveni sadržaj koji objavi
• Brend „napravi.site" ne sme se koristiti bez pismene saglasnosti Operatora

Operator se trudi da obezbedi visoku dostupnost Platforme, ali ne garantuje neprekidni rad niti specifičan SLA.

• Platforma može biti nedostupna zbog planiranog ili neplaniranog održavanja
• Operator nije odgovoran za prekide uzrokovane infrastrukturom trećih strana
• Operator nema obavezu obeštećenja za vreme nedostupnosti
• U slučaju prekida >72 sata, korisnici će biti obavešteni email-om

U maksimalnoj meri dozvoljenoj zakonom, Operator isključuje odgovornost za:

• Indirektnu, slučajnu ili posledičnu štetu nastalu korišćenjem Platforme
• Gubitak podataka, prihoda ili poslovnih mogućnosti
• Greške ili prekide trećih strana (Stripe, Cloudinary, OpenAI, BulkGate)
• Gubitak sadržaja usled tehničkih kvarova
• Neovlašćeni pristup nalogu usled nemara korisnika
• Sadržaj koji korisnici objavljuju

Platforma se pruža „kakva jeste" (AS IS), bez ikakvih garancija o pogodnosti za određenu svrhu ili poslovni rezultat.

Korisnik može otkazati pretplatu u svakom trenutku. Podaci ostaju dostupni do kraja platnog perioda.

Operator može privremeno ili trajno ukinuti nalog zbog: kršenja Uslova, neplaćanja, zahteva nadležnih organa, ugrožavanja infrastrukture ili dugotrajne neaktivnosti (>12 meseci).

Operator zadržava pravo da izmeni ove Uslove. Korisnici će biti obavešteni email-om minimum 14 dana pre stupanja na snagu. Nastavak korišćenja nakon tog roka smatraće se prihvatanjem izmena.

Ovi Uslovi podležu zakonima Republike Srbije. Sporovi će se najpre rešavati mirnim putem u roku od 30 dana, a potom pred nadležnim sudom u Srbiji.

Za korisnike iz EU: primenjivaće se i relevantne EU regulative (GDPR, ePrivacy) u meri u kojoj se odnose na zaštitu potrošača i podataka.

By accessing, registering, or using the napravi.site platform, you confirm that you have read, understood, and accepted these Terms of Service, as well as the Privacy Policy and GDPR document, which form an integral part of this agreement.

If you are using the Platform on behalf of a legal entity, you represent and warrant that you have the authority to bind that entity to these Terms.

napravi.site is a multi-tenant SaaS (Software as a Service) platform that provides users (hereinafter: "Tenants") with:

• Creation and management of their own branded website on the platform
• CMS (Content Management System) for news, categories, pages, and galleries
• Appointment booking and scheduling system
• E-commerce features (cart, orders, payments)
• Social media publishing (Instagram, LinkedIn)
• SMS notifications via BulkGate API
• Support for custom domains with SSL certificates
• Media upload and management via Cloudinary
• Multilingual support and AI translations via OpenAI API

Registration is required to use the Platform. By registering, you agree to:

• Provide accurate, complete, and up-to-date information during registration
• Maintain the confidentiality of your password and access credentials
• Notify the Operator immediately of any unauthorized access to your account
• Not share your account with third parties without the Operator's approval
• Not create multiple accounts to circumvent restrictions or bans

The Platform is billed through subscription plans processed via the Stripe payment gateway.

You agree not to use the Platform for:

• Publishing unlawful, offensive, discriminatory, or false content
• Infringing copyrights, trademarks, or third-party intellectual property rights
• Sending spam, phishing, or other forms of abuse
• Distributing malicious software, viruses, or harmful code
• Automated scraping or DDoS attacks
• Circumventing security mechanisms or unauthorized access attempts
• Impersonating another person or company
• Activities that violate Serbian or EU law
• Sexually explicit, violent, or hate-inciting content
• Selling prohibited substances, weapons, or illegal services

You are solely responsible for all content published through the Platform. The Operator does not exercise editorial control over user content.

• You warrant that you hold the rights to all published content
• You release the Operator from any liability arising from your published content
• The Operator reserves the right to remove content that violates these Terms
• The Operator is not obligated to maintain backups of your content

The napravi.site platform, including its design, code, algorithms, logos, and brand elements are the property of the Operator and protected by intellectual property law.

• You may not copy, modify, distribute, or sell the Platform's software
• You may not reverse-engineer the platform
• You retain rights to your own published content
• The "napravi.site" brand may not be used without written consent from the Operator

The Operator strives to ensure high Platform availability but does not guarantee uninterrupted operation or a specific SLA.

• The Platform may be unavailable due to planned or unplanned maintenance
• The Operator is not responsible for outages caused by third-party infrastructure
• The Operator has no obligation to compensate for downtime periods
• In case of outages >72 hours, users will be notified by email

To the maximum extent permitted by applicable law, the Operator disclaims all liability for:

• Indirect, incidental, consequential, or special damages arising from Platform use or unavailability
• Loss of data, revenue, business opportunities, or reputation
• Errors, delays, or outages of third parties (Stripe, Cloudinary, OpenAI, BulkGate, etc.)
• Loss of content due to technical failures or force majeure
• Unauthorized account access caused by user negligence
• Content published by users and the consequences thereof

The Platform is provided "AS IS" without any express or implied warranties of fitness for a particular purpose or business outcome.

You may cancel your subscription at any time. Data remains accessible until the end of the billing period.

The Operator may suspend or permanently terminate your account for: Terms violations, non-payment after the grace period, requests from authorities, activities endangering infrastructure, or prolonged inactivity (>12 months).

The Operator reserves the right to modify these Terms at any time. Material changes will be communicated via email at least 14 days before taking effect. Continued use after that period constitutes acceptance of the updated Terms.

These Terms are governed by the laws of the Republic of Serbia. Any disputes will first be attempted to be resolved amicably within 30 days, then before the competent court in Serbia.

For EU users: relevant EU regulations (GDPR, ePrivacy) also apply to the extent they relate to consumer and data protection.